Star Service – Maynard Leigh Associates

Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.

Target audience: This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.

Duration: One or two days

Maximum participants: Maximum 12 participants, or large group events up to 20

Overview:

The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer needs and uses ideas from the theatre to ensure that every encounter has the potential to provide a positive experience for the ‘audience’. By the time the event is over, everyone has the chance to be a star performer.

As a result of this course, participants will…

Learn:

How to identify and practise the key elements of outstanding customer service
The dynamic of building productive customer relationships
To build more open and responsive customer relationships

Feel:

Pride in meeting and exceeding customer need
Confident to fully express their personality
Committed to go that extra mile in order to delight customers

Be more able to:

Recognise customer need
Take responsibility for solving a customer’s problem
Provide positive experiences for customers
Develop lasting loyalty from customers

Do you think people within your organisation would benefit from this course?

Get in touch today

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“I’ve taken so much away that was personal to me, and I was able to do that in a safe, encouraging and supportive environment. It was a really unique opportunity”

Hannah Simpkins

“It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. I really liked the way the course put the audience at the heart of the presentation”

Rochelle Jayawardena

Centaur Media

“I continue to be inspired by the content covered and will take what I have learned into all aspects of my life going forward”

Nicola Hodkinson

Capgemini

“This is easily one of the best workshops that I have attended, We were able to see an instant result by the means of significant improvement in the way we delivered our presentations…It’s a visible “before-after” effect”

Kumaran Krishnan

AstraZeneca

“I learnt so much and continue to use the take-aways today (plus preach about how great the course was!)”

Richard Stickler

Electronic Arts

“Great content. Useful and very practical. Will start using the things learnt straightaway!”

Fola Adebayo

Worldpay

“Really got me thinking. I loved the exercises and it left me with a warm and happy feeling. Now I want to encourage more people to think outside the box and collaborate.”

Jonny Scherrer

Ocado